Whiting & Associates, Inc.
American Family Insurance - Office Manager - Customer Service Representative
Full Time • Blaine
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Position: AMFAM Customer Service Office Manager
Location: Blaine, MN
Location: Blaine, MN
Are you a positive, motivated individual looking to join a top-performing team? Whiting & Associates of American Family Insurance is seeking a dynamic Licensed Customer Service Representative Office Manager with American Family Insurance experience to provide exceptional service to our valued customers.
Why Join Us?
At Whiting & Associates, we are passionate about people and protecting their dreams. We specialize in auto, home, life, commercial, and farm insurance, and have been recognized for excellence in customer service and sales. We are expanding our outstanding team and want you to be a part of our success story!
What We Offer:
- Competitive Compensation: Base hourly is $25 to $30 hourly + Commission + Bonus opportunities
- Career Growth: Clear career paths with opportunities to advance to Agency Operations Manager
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Work-Life Balance: Monday through Thursday: 8:45 AM to 5:15 PM, Friday: 8:45 AM to 4:00 PM
Key Responsibilities:
Office Operations:
- Manages office operations and related reporting
- Consults regularly with agency owner to review the production results of the agency
- Maintains office supply and equipment inventory levels
- Schedules appointments with existing or prospective customers for agency employees
- Performs daily administrative functions to assist the agency owner, or sales manager
- Assists with set up and execution of agency events
- Assist with cash handling and banking activities
Service-Related:
- Deliver personalized, professional customer service experiences by building trust and developing strong customer relationships.
- Respond to customer inquiries regarding coverages, billing, claims, or products following established agency processes and procedures.
- Drive customer satisfaction by adhering to best practices: Personal Insurance Review, rate revision notification, and claims process
- Process changes to existing accounts and policies.
- Assist customers with claims by directing them to the appropriate Claims Department contacts and resources and follow up to ensure customer needs are addressed.
Sales-Related:
- Participate in reviews of existing coverages and advise customers regarding policy options.
- Estimate and quote policy premiums in compliance with underwriting guidelines.
- Identify cross-selling opportunities during customer interactions and take appropriate action.
- Contact appropriate business partners for guidance when needed.
Required Skills & Traits:
- Consistently maintain a positive, upbeat attitude
- Outstanding at follow-up
- Excellent communication skills: Phone, Written, Interpersonal
- Ability to prioritize and transition between tasks quickly and efficiently.
- Coachable, accountable, and possess a strong work ethic.
- Ability to produce a high volume of quality work and learn quickly.
Education & Experience:
- High School Diploma required
- Associate or bachelor’s Degree preferred but not required
- Property, Casualty & Life licenses are required for this position
Be prepared to discuss which of these paths feels like the best fit for you and why during the interview process.
How to Apply: If you are ready to join a passionate team and make a difference, please e-mail your resume to DWhiting@amfam.com.
Apply here: Agency Facebook
Compensation: $25.00 - $30.00 per hour
YOUR FUTURE as an Insurance Agent Starts Here
If you’re looking for a career that offers flexibility, job stability, competitive compensation, and more, then you’ve come to the right place! Working with an agency is a great career choice.
Insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.
The demand for insurance professionals is growing every day! Is this career right for you?
(if you already have a resume on Indeed)
Or apply here.
Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)